Vendor FAQs

  • How do I contact RMIS?
    RMIS is open Monday through Friday from 6 a.m. to 5 p.m. PST. You may reach a Customer Service Representative at 866-396-1105. You may also send an email with your vendor name and vendor ID number in the subject line to All emails sent to this address during business hours are answered the same day they are submitted or early the next business day.
  • My agent submitted my certificate(s) of insurance. Why I am not certified?
    Although your agent may have submitted your certificate of insurance, once it is received it must be processed and reviewed by an RMIS representative to ensure that it meets LBPM’s requirements. If the certificate is incorrect in any way, a revision request will be submitted to your insurance agent and you will be copied on the request.
    You may also verify whether or not your certificate has been received and processed by logging into your vendor account and clicking on the "Check Certification Status" link.
  • I submitted my certificate of insurance directly to RMIS. Why I am still not certified?
    For authenticity purposes, RMIS only accepts certificates directly from the agent.
  • What if I am unable to meet one or more of LBPM’s requirements?
    If you are unable to meet one or more of LBPM’s requirements, you will not be considered a certified vendor and will not be able to do business with LBPM. RMIS simply implements the requirements on behalf of the property owners.
  • Why do I need to pay to have my insurance monitored?
    There are costs that RMIS incurs in contacting your agent(s) prior to expiration of your policy(ies) and reviewing the certificates of insurance to make certain that they meet LBPM’s requirements. RMIS works on your behalf to keep your insurance from lapsing/expiring so that you can go about the business of providing goods or services for LBPM. There are times that a certificate your agent submits needs multiple revisions before it is acceptable by LBPM’s standards. RMIS does the legwork for you and keeps you informed of the status.
  • How do I check my status?
    The quickest way to check your status is to log into your vendor account and click on the "Check Certification Status" link. Alternatively, you may contact an RMIS Customer Service Representative at 866-396-1105 and give them your vendor name and vendor ID number. You may also use the online chat feature to speak with a live agent during business hours. If you become uncertified at any time, you will be sent a notice via email informing you of all reasons for non-certification; you will continue to receive those emails once every 2 weeks until you become certified.
  • Will I be notified when I become certified?
    RMIS does not send out notices informing you of when you become certified but you may track your status online.
  • How long will it take for the website to reflect my certified status?
    Once a certificate is approved within the RMIS system, the updated status will be reflected on the website within 2-3 hours.
  • Now that I am certified, when will I be able to start servicing the property?
    RMIS is only involved in verifying and tracking insurance coverage. All questions regarding servicing a property should be directed to the approved client contact, typically the property manager.
  • How do I submit my invoice once I complete a job?
    RMIS is not involved in payment of invoices and all questions regarding invoices should be directed to LBPM
  • Why is it important for me to mention my vendor ID number each time I call to check on my status?
    Your vendor ID is specific to you. It also helps the RMIS representative know if you are checking your status on the standard LBPM’s website or if you are inquiring about your status for another management company.